Ultimate Pilates - Terms and Conditions
Ultimate Pilates Limited Last updated: 10 October 2026
These terms apply to regular in-person and live Zoom classes. Workshops, events and digital products may have separate terms. Your statutory rights are not affected.
1. Four-week class bookings
Classes generally operate in four-week terms starting on a Monday. A Single Class Pass provides one class per week for four weeks. You are allocated an anchor class, reserving your usual place, but may attend another suitable class if necessary, subject to availability. A Zoom link for your anchor class is sent each week; you may request a different class link.
The Monthly Membership is billed every four weeks (not per calendar month), and gives access to eligible regular timetable classes in person, live on Zoom or in any combination, as often as you wish. Monday 7.15pm is an advanced class accessible by invitation or upon request and approval. Membership provides access to the published timetable, not a promised number of classes attended.
2. Trial classes
A trial class is a standalone purchase and does not automatically enrol you in a recurring pass or membership. After the trial we send a follow-up email offering the option to continue. If you book a Single Class Pass for the remainder of the current term, £4 of the trial price is credited towards that booking.
3. Missed classes
If you miss an anchor class, you can attend another suitable session that week or make it up later while you remain an active paying client, subject to availability. Unused make-up classes expire when you cease to be a client. We do not normally refund classes missed for holidays, appointments or personal commitments; statutory rights remain unaffected.
4. Renewals and payment
Both booking options renew every four weeks. During the last week of a term, we email you with details of the next term and a cancellation option. Unless you cancel, the next payment is scheduled for the Sunday preceding the next Monday term start. The charge and recurring payment commitment are disclosed before booking. Please ensure your contact details are current.
5. Cancellation of recurring bookings
You can stop the next renewal by using the cancellation link in your renewal email or contacting us through our contact form. To avoid the next charge, cancel before the Sunday renewal payment is collected. If you cancel after payment, the new term normally remains active and payable; requests for late refunds may be considered case by case, without limiting statutory cancellation or refund rights. We will not require continued membership solely because loaned equipment remains outstanding. Cancellation ends future renewals, but does not extinguish equipment-return obligations.
6. Refunds and unexpected health changes
Passes and memberships are sold for four-week periods. There are ordinarily no refunds for unused sessions or where a Monthly Member attends fewer sessions than available. If a new or changed health condition prevents safe participation, please contact us promptly: we may offer a credit, refund or other arrangement as appropriate. These provisions do not limit any statutory remedy.
7. Bank holidays and planned holidays
We do not run regular classes on bank holidays. Single Class Pass clients are not charged for their anchor class if it falls on a bank holiday. Monthly Membership prices are not reduced for bank holidays because members retain access to other eligible timetable classes. Planned teaching breaks are ordinarily scheduled between terms and clients are not charged for periods when our classes are suspended for these holidays.
8. Cancellation or alteration by us
We may cancel or rearrange sessions when necessary, including through illness, venue closure or events outside our control. We aim to give reasonable notice. Where we cancel a session we will provide an appropriate alternative, credit or refund; where legally required, a refund will be offered. If we make a significant change to an agreed service, we will explain your available options and statutory rights.
9. Price changes
Prices are reviewed annually, with any increase taking effect only in April. A review does not mean an increase is inevitable. At least one month's advance notice of any increase will be provided, before the new price is collected. You may cancel before the increased renewal.
10. Health information and suitability
Before their first class, new clients must complete the booking health questionnaire at least 24 hours in advance so we can review suitability and contact them if necessary. Clients must tell us promptly of changes to health, injury or mobility that might affect safe participation. If a health condition could prevent safe or full participation, appropriate healthcare clearance is required before attending. We may recommend a more suitable class or decline participation where reasonable safety concerns cannot be addressed. We provide movement education, not medical diagnosis or treatment.
11. Floor access and personal safety
Classes involve standing and floor work. Clients must be able to get down to the floor and return to standing independently, although it may take time. Our Tuesday 10.30am class works at a slower pace and may be more suitable if you need additional time. Follow instructor guidance, work within your limits and stop if you experience pain, dizziness or concerning symptoms. For Zoom, provide a clear and safe exercise space. Nothing excludes liability for death or personal injury caused by our negligence, fraud or any liability that the law does not permit us to exclude.
12. Equipment on loan
Monthly Members may borrow MELT and Pilates equipment. It remains the property of Ultimate Pilates. Each loan is recorded in a separate agreement emailed to the client, listing items and reasonable replacement values, and requiring affirmative acceptance. Clients should take reasonable care of equipment; ordinary wear and tear is accepted. Equipment is to be returned within 14 days of membership ending, in class or by prior arrangement at our trading address. If it is not returned, we may seek return or reasonable evidenced replacement costs in line with that agreement and applicable law. We will not automatically debit a stored card for equipment unless separate valid payment authorisation and payment-provider arrangements are in place.
13. Zoom access
Single Class Pass clients receive a link for their anchor class each week and can request an alternative. Monthly Members receive links for eligible classes via a private webpage. Links and access are personal and must not be shared. Your own device and connection are your responsibility. If we cannot deliver an online class due to an issue on our side, we will provide an appropriate alternative, credit or refund where applicable.
14. Behaviour and timetable
Please be considerate of other participants and follow reasonable safety instructions. We may address conduct that is abusive or dangerous, and any removal from a class will be handled fairly and with applicable rights respected. Reasonable class time, venue or timetable changes may occur, with notice wherever practical.
15. Updates, contact and legal details
We may update these terms prospectively. Material changes affecting recurring arrangements will be notified in advance where appropriate. The class provider is Ultimate Pilates Limited (company number 04607735).
Trading address: 35 Angus Road, Goring-by-Sea, West Sussex, BN12 4BL.
Registered office: 36a Goring Road, Goring By Sea, West Sussex, BN12 4AD.
Contact: contact form.
Website: https://ultimate-pilates.co.uk.
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